+ How long has your company been in business?

Companies that have been in business longer are more stable, have more experience, and have an established network of industry resources.

+ What awards or certifications has your company earned?

Don't rely solely on a company's advertising claims. Third-party certifications and endorsements provide objective evidence of a company's qualifications.

+ What is your company's screening process for hiring employees?

Companies who have a rigorous qualification process – e.g., drug screening, background checks -- hire more competent employees.

+ Who will be available if I need assistance after normal business hours?

Companies who are accessible outside of normal business hours are better able to support customers' needs.

+ What are the qualifications of the move consultant who will manage my move?

Consultants who are recognized within their company and have earned industry certifications are generally most qualified.

+ Does your estimate include an inventory of goods that you have agreed to move?

Having an inventory of goods included in your estimate assures that all parties are in agreement on what items are included in your move.

+ Does your estimate include a list of services that you will provide?

The more specific the better.

+ Is the price on the estimate firm?

If certain required services are not included in the bid, then the bid is not complete and the price is subject to change.

+ What steps will be taken to protect my home?

Look for movers who have the processes and materials to protect rugs, furniture and other valuables from damage. Less professional movers will cut corners where they can.